Invest First. Expect More.
Invest First. Expect More.
Build a frontline that scales your success.
Build a frontline that scales your success.
These are results we've consistently delivered for retail operations.
These are results we've consistently delivered for retail operations.
Driven by Elevated customer experience with measurable and lasting resultls.
5× Frontline tenure with career path programs and coaching that reduce turnover.
90%+ Employee engagement consistently across all retail functions.
Frontline leaders reclaim time to focus on vision and growth instead of chaos.
Driven by Elevated customer experience with measurable and lasting resultls.
5× Frontline tenure with career path programs and coaching that reduce turnover.
90%+ Employee engagement consistently across all retail functions.
Frontline leaders reclaim time to focus on vision and growth instead of chaos.
Organizations we've supported outpace the industry.
Organizations we've supported outpace the industry.
The Ground Game Impact
The Ground Game Impact
Employee engagement is at its lowest point in decades, the cost of a disengaged workforce is alarming.
Productivity drops: disengaged employees can perform 30–40% below potential, creating drag on the whole team.
Absenteeism rises: disengaged workers are more likely to call in sick or mentally “check out” on the job.
Turnover risk spikes: disengaged employees are 2–3× more likely to leave within the year, driving up hiring and onboarding costs.
Customer experience suffers: lack of energy or care erodes service quality, loyalty, and word-of-mouth.
Employee engagement is at its lowest point in decades, the cost of a disengaged workforce is alarming.
Productivity drops: disengaged employees can perform 30–40% below potential, creating drag on the whole team.
Absenteeism rises: disengaged workers are more likely to call in sick or mentally “check out” on the job.
Turnover risk spikes: disengaged employees are 2–3× more likely to leave within the year, driving up hiring and onboarding costs.
Customer experience suffers: lack of energy or care erodes service quality, loyalty, and word-of-mouth.
Only 31% of U.S. employees are engaged at work.
Only 31% of U.S. employees are engaged at work.
The Engagement Gap
The Engagement Gap
The Turnover Crisis
The Turnover Crisis
70% of retail employees leave their jobs annually.
70% of retail employees leave their jobs annually.
High turnover is a persistent challenge in retail, and we are comfortable with that. Average tenure of a retail employee is less than 18 months.
Replacing an employee costs between 50-200% of their target compensation. Somewhere a 22 year old is putting on their 5th name tag in 4 years.
High turnover is a persistent challenge in retail, and we are comfortable with that. Average tenure of a retail employee is less than 18 months.
Replacing an employee costs between 50-200% of their target compensation. Somewhere a 22 year old is putting on their 5th name tag in 4 years.
The Retail Workforce Reality
The Retail Workforce Reality
Retail is the backbone of the US economy.
Retail is the backbone of the US economy.
Most retail employees will receive less than 10 hours of structured training.
And yet… They’re expected to:
•Be brand ambassadors •Handle escalations with grace •Push loyalty programs
•Flex between roles •Learn a new promo every 3 days
And often the lowest paid, least trained, and most customer-facing group in the entire business.
Most retail employees will receive less than 10 hours of structured training.
And yet… They’re expected to:
•Be brand ambassadors •Handle escalations with grace •Push loyalty programs
•Flex between roles •Learn a new promo every 3 days
And often the lowest paid, least trained, and most customer-facing group in the entire business.
Strategy without Execution is Just Potential.
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